Privacy Overview
Vaidheeki Vasthram ("we", "our", "us") is committed to protecting the personal information you share with us when you shop on our website. This Privacy Policy explains what data we collect, how we use it, and the promise we make to you about how it is kept safe.
By using our website or placing an order, you agree to the practices described in this policy. This policy is compliant with the Information Technology Act, 2000 and applicable Indian data protection regulations.
Information We Collect
We collect only the information that is necessary to complete your order and communicate with you. We do not collect anything beyond what is needed.
✅ Minimum collection: We collect only what is strictly needed to process and deliver your order. We do not collect sensitive personal data, financial data, or behavioural profiles.
How We Use Your Information
Your personal details are used only for the following purposes. We do not use your data for any other reason.
| Purpose | Data Used | Details |
|---|---|---|
| Order processing | Name, phone, address, email | Confirming your order, preparing the shipment, generating your invoice |
| Delivery coordination | Name, phone, address | Handing your parcel to our delivery partner with the correct details |
| Order communication | Phone, email | Dispatch notifications, delivery updates, and status messages for your order |
| Customer support | Name, phone, email, order details | Resolving any issue you raise with us about your order |
| Legal & GST compliance | Name, address, order value | Maintaining invoicing records as required by Indian tax law |
⚠️ We do not use your information for any purpose not listed above — including profiling, targeted advertising, or resale. If we ever wish to use your data for marketing, we will ask for your explicit consent separately.
No Third-Party Sharing
We do not share, sell, rent, disclose, or transfer your personal information to any third party for any commercial, marketing, or other purpose.
✅ Absolute Rule: Your name, phone number, and address will never be shared with any external company, partner, advertiser, or organisation. This is a firm policy with no exceptions for commercial purposes.
The only scenario in which your delivery address and phone number leave our system is when they are passed to our courier partner to physically deliver your parcel to you — and only for that delivery. Our courier partners are contractually prohibited from using your information for any other purpose.
| Recipient | Data Shared | Purpose | Can They Use It Further? |
|---|---|---|---|
| Delivery / Courier Partner | Name, phone, delivery address | Delivering your parcel to you | No — delivery only |
| Payment Gateway (Razorpay / PayU) | Order amount, contact details | Processing your online payment securely | No — payment processing only |
| Any other third party | Never — under no circumstance | ||
⚠️ Legal Disclosure Exception: We may be required to disclose information if mandated by a court order or law enforcement authority under Indian law. In such cases, we will disclose only what is legally required and nothing more.
Data Security
We take the security of your personal information seriously. The following measures are in place to keep your data safe:
- 🔐 SSL/TLS encryption on all pages — your data is encrypted in transit
- 🏦 PCI-DSS compliant payment processing — card data is handled entirely by our payment gateway; we never see or store it
- 🛡️ Access control — only authorised team members can access customer data, and only when necessary to fulfil an order or resolve a support request
- 📋 No unnecessary copies — we do not export, download, or retain customer lists beyond what is needed for operations
⚠️ While we employ best-practice security, no internet transmission is 100% secure. If you ever suspect unauthorised access to your account, contact us immediately at care@vaidheekivasthram.in.
Data Retention
We retain your personal data only for as long as necessary to fulfil your order and meet our legal obligations under Indian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Name, phone, address (order records) | 7 years | GST invoicing & legal compliance requirement |
| Customer support records | 3 years from last interaction | Dispute resolution reference |
| Inactive accounts (no orders) | Deleted after 3 years of inactivity | Data minimisation |
| Marketing consent records | Until you withdraw consent | Proof of permission |
You may request deletion of your account and personal data at any time by writing to care@vaidheekivasthram.in. Note that data required for legal compliance (e.g. GST records) may be retained for the legally mandated period even after account deletion.
Your Rights
You have full rights over your personal information. To exercise any of these, email us at care@vaidheekivasthram.in and we will respond within 30 days.
Children's Privacy
Our website and services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us at care@vaidheekivasthram.in and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page and notify registered customers via email. Your continued use of our website after any update constitutes acceptance of the revised policy.
✅ Our core commitment — that your data is kept secure and never shared with third parties — will never change regardless of any policy update.
Contact Us
For any privacy-related queries, data requests, or concerns, please reach out to us directly: